Enterprise Client Success Executive

USA

Vacancy description

COMPANY DESCRIPTION:  

AMC Bridge is a trusted software technology partner for engineering, manufacturing, and construction enterprises with 25+ years of expertise in industrial software. We build production-ready applications, CAD/PLM/BIM workflow extensions, and AI-enabled solutions for global clients. Our ecosystem partnerships include Autodesk, Siemens, Dassault Systèmes, PTC, Bentley, and others—which means you'll work with cutting-edge tools and real engineering challenges, not generic IT projects.

POSITION DESCRIPTION: 

We are looking for an experienced Client Success Executive (CSE) to manage and grow relationships with AMC Bridge's Enterprise clients across Engineering, Manufacturing, and Construction industries. This role combines strategic account management with consultative sales, focusing on client retention and business growth within existing accounts.

In this role, you will be expected to proactively build relationships across different departments and with senior decision-makers within existing client accounts. Taking a consultative approach, you will engage with clients to explore their business issues and challenges, evaluate potential solutions, and identify opportunities for new projects. Working closely with our Delivery team, you will develop proposals that address these challenges, deliver meaningful business value to clients, and support long-term account growth.

LOCATION: North America (Remote)

MINIMUM EXPERIENCE: 

5+ years of experience in Client Success, Account Management, or similar client-facing roles within a software development, technology services, or consulting organization, with demonstrated experience in consultative selling and growing existing enterprise accounts.

EDUCATION: 

BS or MS degree in Business, Engineering, Technology, Marketing, Communications, or a related field.

REQUIREMENTS: 

Proven experience expanding business within existing enterprise accounts, including developing relationships across departments and with senior decision-makers.
Demonstrated success in client retention, account development, and stakeholder management
Strong executive communication, presentation, and relationship-building skills
Ability to collaborate effectively with cross-functional and distributed teams
Experience in consultative sales, including developing business opportunities and contributing to solution proposals
Demonstrated ability to explore complex client business challenges, evaluate potential solutions, and identify opportunities for new projects
Experience facilitating business reviews, strategic planning sessions, and customer engagement activities
Strong understanding of customer success methodologies and account management best practices
Ability to proactively manage risks, escalations, and client expectations
Understanding of software development services and consulting environments
Background in engineering-focused industries such as Manufacturing, AEC, Automotive, Industrial Software, CAD/CAE/PLM, or related domains

NICE TO HAVE:

Familiarity with System Engineering concepts and value propositions
Experience with AI, Machine Learning, Data Analytics, or Digital Transformation initiatives
Experience working with global delivery teams and nearshore/offshore delivery models
Familiarity with Agile, DevOps, and modern product development practices
Understanding of Engineering Software Development Services and Digital Engineering environments

DUTIES:

Own overall client satisfaction, retention, and account health for assigned enterprise accounts
Serve as the primary day-to-day point of contact for assigned client accounts
Proactively expand relationships within existing enterprise accounts by engaging new departments, business units, and senior-level decision-makers
Facilitate regular business reviews and status meetings to ensure alignment between client objectives and delivery outcomes
Identify and drive account expansion opportunities, including new projects, additional teams, and expanded service offerings
Collaborate with Delivery teams to develop proposals for new projects that address client business needs and deliver measurable business value
Develop and maintain strategic account plans, including growth targets and engagement roadmaps
Support forecasting activities, renewals, and contract expansion discussions
Collaborate with Delivery Managers, Project Managers, and Engineering teams to ensure successful project execution
Monitor project health, client feedback, and key performance indicators while proactively managing risks and escalations
Support governance processes and ensure effective communication between clients and delivery teams
Engage clients in consultative discussions to understand their business challenges, explore potential solutions, and identify opportunities for new projects
Stay informed on industry trends, emerging technologies, AI-enabled solutions, and customer success best practices to better support client needs and business growth