Client Success Executive

USA

Vacancy description

COMPANY DESCRIPTION:  

AMC Bridge is a trusted software technology partner for engineering, manufacturing, and construction enterprises with 25+ years of expertise in industrial software. We build production-ready applications, CAD/PLM/BIM workflow extensions, and AI-enabled solutions for global clients. Our ecosystem partnerships include Autodesk, Siemens, Dassault Systèmes, PTC, Bentley, and others—which means you'll work with cutting-edge tools and real engineering challenges, not generic IT projects.

POSITION DESCRIPTION: 

We are looking for a Client Success Executive (CSE) to join our team and build long-term strategic relationships with AMC Bridge's Enterprise clients across Engineering, Manufacturing, and Construction domains. This client-facing role is responsible for ensuring client satisfaction, driving account retention, and supporting business growth through the successful delivery of consulting and software development services.

In this role, you will work closely with Delivery, Sales and Engineering teams to understand client business objectives, identify growth opportunities, and align AMC Bridge capabilities with client needs. You will serve as a trusted advisor, helping clients maximize the value of their investment while supporting account development, delivery coordination, and strategic planning initiatives.

LOCATION: North America (Remote)

MINIMUM EXPERIENCE: 

3–5 years of experience in Client Success, Account Management, Customer Success, Project Management, or similar client-facing roles within a software development, technology services, or consulting organization.

EDUCATION: 

BS or MS degree in Business, Engineering, Technology, Marketing, Communications, or a related field.

REQUIREMENTS: 

Strong experience managing and growing enterprise client relationships
Demonstrated success in client retention, account development, and stakeholder management
Strong executive communication, presentation, and relationship-building skills
Ability to collaborate effectively with cross-functional and distributed teams
Experience supporting commercial discussions, forecasting, renewals, and contract expansions
Ability to identify client business challenges and align them with consulting and software development solutions
Experience facilitating business reviews, strategic planning sessions, and customer engagement activities
Strong understanding of customer success methodologies and account management best practices
Ability to proactively manage risks, escalations, and client expectations
Understanding of software development services and consulting environments

NICE TO HAVE:

Background in engineering-focused industries such as Manufacturing, AEC, Automotive, Industrial Software, CAD/CAE/PLM, or related domains
Familiarity with System Engineering concepts and value propositions
Experience with AI, Machine Learning, Data Analytics, or Digital Transformation initiatives
Experience working with global delivery teams and nearshore/offshore delivery models
Familiarity with Agile, DevOps, and modern product development practices
Understanding of Engineering Software Development Services and Digital Engineering environments

DUTIES:

Own overall client satisfaction, retention, and account health for assigned enterprise accounts
Serve as the primary day-to-day point of contact for assigned client accounts
Build and maintain strong relationships with client stakeholders, including managers, directors, and business leaders
Facilitate regular business reviews and status meetings to ensure alignment between client objectives and delivery outcomes
Identify and drive account expansion opportunities, including new projects, additional teams, and expanded service offerings
Collaborate with Sales, Marketing, Delivery, and Engineering teams on upsell and cross-sell initiatives
Develop and maintain strategic account plans, including growth targets and engagement roadmaps
Support forecasting activities, renewals, and contract expansion discussions
Collaborate with Delivery Managers, Project Managers, and Engineering teams to ensure successful project execution
Monitor project health, client feedback, and key performance indicators while proactively managing risks and escalations
Support governance processes and ensure effective communication between clients and delivery teams
Participate in client discussions to understand business challenges and connect them with appropriate AMC Bridge capabilities and solutions
Stay informed on industry trends, emerging technologies, AI-enabled solutions, and customer success best practices to better support client needs and business growth